Returns & Refunds

 1. Ensure you have all your return documentation ready.

  • The original Despatch Note
  • Information for Aramex

2. Put the items you wish to return inside the shipping parcel, together with the Despatch Note and completed return reasons

 3. Look up your nearest drop off point using website:

To receive the free returns, you must provide Aramex with the below details:.


Account number : 147173

Original Aramex reference:

Total Value of items returning:

 4. Hand Aramex your shipping parcel and remember to keep you courier slip as reference.

 5. After receiving the returned item(s) and Return Form, we will review and refund the corresponding amount.

See Refund Policy below.

We hope that you LOVE your I SAW IT FIRST purchases but understand sometimes we over spend (whoops) or things don’t fit (BOO)!!

We are happy to assist all customers with Returns providing the item to be returned complies with our below policy:

Return & Refunds Policy Conditions:

  • Return & Refunds can only be made within 30 days of date of delivery.
  • Items must be in perfect condition i.e. unused, unworn, unwashed in their original packaging.
  • Items must still have all original tags intact.
  • Swimwear, Accessories & Under Garments are NON-returnable for health and hygiene reasons.
  • Sale items are NON-returnable.

We at I SAW IT FIRST. do not process exchanges, alternatively we can offer you a FREE return service & store credit or refund, whereby then you can re-order the new product/size you require.

If you would like to proceed with the return kindly include the returns form in your parcel and return this to your nearest Aramex drop off location.


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