Shipping & Delivery


Our delivery service is within major city limits between the hours of 9am until 6pm, any areas outside of the UAE delivery zones will be calculated accordingly and customers informed. Please contact the Customer Care team for more details on your area.

  • FREE delivery across the UAE over Dhs.200 .

Orders made before 5pm take 1-2 days to be delivered depending on location.

We can deliver to homes - apartments/villas, work - offices, hotels etc ANYWHERE!

All customers will be called to confirm their location & confirm a suitable delivery timing. If the couriers fail to reach customers due to no response, phones switched off etc. Delivery will not be attempted.

Customers will be contacted for a maximum of 3 days before the order is cancelled.

Deliveries take place between 9:00am - 6:00pm from Saturday to Thursday.



This information is only relevant for deliveries made outside the UAE.

Please note that all shipments outside the UAE may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of I SAW IT FIRST products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from I SAW IT FIRST you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. I SAW IT FIRST is not responsible for any delays caused by destination customs clearance processes.

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